Where they started
Daimler Truck had repetitive work spread across many departments and many systems, like SAP, the tax agency, supplier portals, internal tools and Excel. They needed more than someone to build robots. They needed a team that would answer for keeping them running, year after year.
What we run
Since 2024 we have kept adding processes, and today we run more than 200 automations for trucks, buses and financial services in Spain, Portugal and France.
- Finance. Filing issued and received invoices with the tax agency’s SII, purchase and expense invoices, credit notes and accruals.
- Ordering. Vehicle and parts orders entered into factory systems.
- Customers. Automatic customer and dealer stock checks.
- Material data in SAP. Plant material disposition and hazardous product records.
- Sales and reporting. Monthly sales tasks and performance reports for several countries.
How we run it
- We review every run, every day. Each one is logged in our monitoring dashboard with its result, its exceptions and the hours it gives back.
- We find out before the client does. When an automation fails, the alert reaches our team and we fix it.
- We keep them up to date. If a website they use, a template or SAP itself changes, we update them. In the last SAP upgrade we migrated about 20 without stopping operations.
- We report every month. A report sums up what worked, what failed and what we changed.
The result
One accountable partner for the group’s whole automation estate, who builds, runs and improves it. The contract is renewed until 2027 and new processes are added every year.